Membership Renewals
"When is my renewal due?" "How do I renew?" "Can I get a receipt?"
Izzy pulls dates and status from the member record, drafts accurate responses, and flags discrepancies for staff review.
Receipts & Payment Questions
"I need a receipt for my records." "Was my payment processed?"
Handled instantly using transaction data — no staff lookup required.
Event Registration Changes
"Can I switch sessions?" "I need to cancel my registration."
Izzy checks policies and availability before responding, routes edge cases to staff.
Certification Status
"Where am I in the process?" "What do I need to complete?"
Clear, contextual answers that reduce follow-up confusion.
Membership Status
"Am I a member?" "What's my member type?" "When did I join?"
Simple lookups that don't need human attention.
Policy Clarifications
"What's your refund policy?" "Can I share my login?"
Answered using your approved knowledge base — consistently, every time.
