In associations, "almost right" isn't good enough. A confident wrong answer damages trust more than a slow right one. Izzy is designed to protect accuracy while improving speed.
The Workflow
1
Inquiry comes in
Member sends a question via email or your support channel.
2
Izzy drafts a response
Using your approved knowledge base and the member's actual record — not generic templates.
3
Confidence is evaluated
Izzy assesses whether it has enough information to respond accurately.
4
Routing follows your rules
High-confidence responses move forward. Low-confidence responses go to staff for review.
5
You stay in control
Every response is logged. You decide what gets automated and when.
What You Control
✓
Which inquiry types Izzy handles vs. routes to staff
