How does Izzy integrate with our systems?
Izzy integrates through your AI Data Platform (AiDP). Our team handles the technical setup — connecting your communication channels, knowledge base, and member data — so you don't have to manage the integration yourself.
How do we stay in control?
Every response goes through AI quality assurance before being sent. Izzy evaluates its own confidence, and low-confidence responses route to staff automatically. You define the rules; Izzy follows them.
What volume of inquiries can Izzy handle?
Izzy scales with your needs — handling high volumes across multiple channels without degradation in response time. During implementation, we assess your typical inquiry volume and peak periods (renewals, events) to configure workflows appropriately.
How does Izzy work with our existing member service team?
Izzy augments your team, not replaces it. Routine inquiries are handled automatically, freeing staff to focus on complex issues and relationship-building. You configure routing rules to determine what Izzy handles independently vs. what goes to staff.
How quickly can we implement Izzy?
Implementation begins with an assessment phase where we identify your needs and configure the system — including integration, knowledge base setup, and workflow routing. Timeline depends on complexity, but our team manages the process end-to-end.
What does success look like?
Associations using Izzy typically see:
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60–80% reduction in routine inquiry response time
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40–50% decrease in staff time spent on tier-1 support
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Higher member satisfaction due to 24/7 availability
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Improved staff morale as teams focus on meaningful work
