Members are waiting too long for answers.
Your staff is already stretched thin.
Deliver fast, consistent answers without burning out your team.
- Faster responses — Move from days to hours without sacrificing accuracy.
- Member-aware replies — Responses reflect who the member is, not just what they asked.
- No guessing — If Izzy is uncertain, it flags the message for staff review.
- Built for peak moments — Handle renewals and event surges without adding headcount.
- Operational visibility — See response times, volume spikes, and where humans step in.
Outcomes Associations Care About
- Faster response times — Move from days to hours without increasing risk.
- More staff capacity — Spend less time triaging inboxes and more time on complex member needs.
- Clearer operations — Understand what members ask, when volume spikes, and where automation breaks down.
- 24/7 drafting, business-hour review — Coverage without overnight staffing.
Explore the power of Izzy
See how Izzy handles member inquiries from intake to response, with full visibility into every decision and action.
Why "Izzy?"
Izzy draws inspiration from Isadore Sharp, founder of Four Seasons Hotels, whose "Golden Rule" philosophy set the global standard for customer care. Like its namesake, Izzy is committed to delivering exceptional service at every touchpoint.
How does Izzy integrate with our systems?
Izzy integrates seamlessly through your AI Data Platform (AiDP). Our team handles the technical setup to connect your communication channels and member data, ensuring a smooth integration process.
How do we stay in control?
Every response goes through AI quality assurance before being sent, ensuring accuracy and alignment with your organization's standards. Izzy learns from each interaction, continuously improving response relevance.
What volume of inquiries can Izzy handle?
Izzy processes thousands of inquiries simultaneously across multiple channels, scaling effortlessly with your needs. Response times remain consistent regardless of volume—even during peak periods like renewals or event registrations.
How does Izzy work with our existing member service team?
Izzy augments your team, not replaces it. By handling routine inquiries automatically, Izzy frees staff to focus on complex issues and strategic engagement. Configure routing rules to send certain inquiry types directly to staff while Izzy handles others independently.
How quickly can we implement Izzy?
Implementation begins with an assessment phase where we identify your specific needs and configure the system—including systems integration, knowledge base setup, and workflow routing. Our team ensures a smooth, efficient process tailored to your organization.
What does success look like?
Associations using Izzy typically see:
- 60-80% reduction in routine inquiry response time
- 40-50% decrease in staff time spent on tier-1 support
- Higher member satisfaction scores due to 24/7 availability
- Improved staff morale as teams focus on meaningful work
