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title: How It Works
---

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## Why control comes first

In associations, "almost right" isn't good enough. A confident wrong answer damages trust more than a slow right one. Izzy is designed to protect accuracy while improving speed.

## The Workflow

1

### Inquiry comes in

Member sends a question via email or your support channel.

2

### Izzy drafts a response

Using your approved knowledge base and the member's actual record — not generic templates.

3

### Confidence is evaluated

Izzy assesses whether it has enough information to respond accurately.

4

### Routing follows your rules

High-confidence responses move forward. Low-confidence responses go to staff for review.

5

### You stay in control

Every response is logged. You decide what gets automated and when.

## What You Control

✓

Which inquiry types Izzy handles vs. routes to staff

✓

Confidence thresholds for automation

✓

Review workflows and escalation rules

✓

Knowledge sources Izzy can access

✓

Response tone and formatting standards

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- [How it Works](https://meetizzy.ai/how-it-works)
- [Use Cases](https://meetizzy.ai/use-cases)
- [About](https://meetizzy.ai/about)
- [FAQ](https://meetizzy.ai/faq)

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